Website privacy policy

Last updated 20 October 2026

This privacy policy applies to all Personal Information collected by SolArk Electrical Pty Ltd (ABN 37 679 266 418). (We, Us or Our) via the website located at www.solark.com.au (Website).

1 What information do We collect?

We collect Personal Information when you request a quote, contact us, engage us or otherwise deal with us. The Personal Information, which We collect and hold about you may include:

(a) Identity information such as your full name.

(b) Contact Information such as email address and phone number.

(c) Property details such as installation address.

(d) Customer enquiry information such as details you provide when requesting quotes, assessments, or advice. This may include but is not limited to messages, photographs or electricity bills.

(e) Other information such as photographs of switchboards, meter boxes, roofs, completed installations, equipment makes, models, serial numbers, electricity retailer, account and meter details, design and installation records, compliance certificates, rebate and incentive paperwork, invoices, transaction and payment records and communications about the work.

(f) Technical information such as IP address, browser type, device information, and website usage data.

2 Types of information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

(a) Personal Information

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

(b) Sensitive Information

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by Us only:

(i) for the primary purpose for which it was obtained;

(ii) for a secondary purpose that is directly related to the primary purpose; and

(iii) with your consent or where required or authorised by law.

3 How We collect your Personal Information

(a) We collect Personal Information from you whenever you input such information into our website or provide it to Us in any other way.

(b) We may also collect cookies (such as IP addresses, login IDs, tracking behavior, or location data from your computer) which enable Us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies.

(c) We generally do not collect Sensitive Information, but when We do, We will comply with the preceding paragraph.

(d) Where reasonable and practicable We collect your Personal Information from you only. However, sometimes We may be given information from a third party, in cases like this We will take steps to make you aware of the information that was provided by a third party.

4 Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in Our business.

(b) We customarily only disclose Personal Information to Our service providers (like Western Power or Synergy) who assist Us in providing the services to you. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

5 Security, access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained in, We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of seven (7) years to fulfill Our record keeping obligations.

(b) The Australian Privacy Principles (APP):

(i) permit you to obtain access to the Personal Information We hold about you in certain circumstances (APP 12); and

(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).

(c) Where you would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy.

6 Complaint procedure

(a) If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this privacy policy.

(b) All complaints will be considered by office bearers of SolArk Electrical Pty Ltd and We may seek further information from you to clarify your concerns. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

7 Overseas transfer

Your Personal Information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the APP, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, We will not be liable for a breach of the APP if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, We will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the APP.

8 How to contact Us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about Our privacy practices, you can contact Us on:

SolArk Electrical

SolArk Electrical Pty Ltd (ABN: 37 679 266 418)

Email: info@solark.com.au

Phone: (08) 6311 4066

Address: Suite 127, 34 Welshpool Road, Welshpool, WA 6106